In short
- A grievance officer at Trianzor Private Limited, New Delhi, receives complaints about the platform and about your personal data.
- Write to hello@fxlayerhq.com with your workspace name and what went wrong.
- We acknowledge within two working days and resolve within the period the law sets.
- If we fall short, we tell you how to reach the Data Protection Board of India.
1 The grievance officer
In accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, Trianzor Private Limited has designated a Grievance Officer to receive and address complaints, notices and grievances regarding the FxLayer platform.
Grievance Officer
Trianzor Private Limited
Registered office: New Delhi, India
Email: hello@fxlayerhq.com
2 How a complaint is handled
- Write to the officer with your workspace name, what went wrong and, where it helps, the record or document concerned.
- We acknowledge receipt within two working days and resolve the complaint within the period applicable law sets.
- A complaint about your personal data is handled under the Privacy policy; if you are not satisfied with our answer you may approach the Data Protection Board of India, and we will tell you how.
This channel is for grievances and notices only. It does not provide legal, tax or regulatory advice; your AD bank's and your chartered accountant's instructions prevail, as Section 3 of the Terms of use explains.
Trianzor Private Limited · CIN U70200DL2026PTC460910 · New Delhi.